Refund policy

Aanchal Dairy – Return & Refund Policy

At Aanchal Dairy, we strive to provide our customers with the highest-quality dairy products, ensuring freshness and safety with every order. Since our products are perishable, we follow a strict return and refund policy to maintain hygiene and quality standards.

1. No Returns on Perishable Products

Due to the nature of dairy products (milk, ghee, paneer, curd, butter, etc.), we do not accept returns once the order is delivered. This is to ensure that all customers receive fresh and safe products.

2. Damaged or Incorrect Orders

If you receive a product that is:

  • Damaged during transit

  • Incorrect or missing items in your order

Please contact our support team within 24 hours of delivery with the following:

  • Order number

  • Photo or video evidence of the damaged/incorrect product

After verification, we will issue a replacement or refund as per your preference.

3. Refund Process

  • Refunds (if approved) will be processed within 5-7 business days to your original payment method.

  • Refunds are only applicable in cases of damaged or incorrect orders.

4. Cancellation Policy

  • Orders can be canceled within 1 hour of placing the order, provided they have not been processed for delivery.

  • Once an order is dispatched, it cannot be canceled or refunded.

5. Contact Us

For any issues related to your order, please contact our customer support:

We are committed to providing fresh, high-quality dairy products and a hassle-free experience for our customers. Thank you for choosing Aanchal Dairy!